Elevated security automation in regulated sectors redefined by DeepSearch in customer service
In the ever-evolving landscape of customer service, Vienna-based AI company deepsearch has launched its latest innovation: the deepassist connect platform. This AI-supported process automation tool is specifically designed to meet the growing demands of the industry, particularly in terms of compliance, transparency, and efficiency.
The rise of automation in customer service is a response to the high standards set by global giants like Amazon. With the pressure on customer service increasing due to growing inquiry volumes and the expectation for fast, accurate answers around the clock and across all channels, automation has become a necessary component for meeting these expectations. Global providers like Amazon are driving the standard for efficient and personal customer service, which regional companies are also expected to meet.
Deepassist connect is a response to these increasing requirements, particularly due to GDPR and the EU AI Act. The platform implements strong data handling protocols to ensure personal data is processed lawfully, fairly, and transparently, conforming to GDPR principles. It collects and processes only the data necessary for specific customer service tasks, reducing privacy risks. The platform supports mechanisms for obtaining explicit user consent and facilitates customer rights, such as data access, correction, and deletion. Maintaining detailed logs of data processing activities, deepassist connect supports accountability and transparency for data controllers. Incorporating encryption, access controls, and regular security audits, the platform safeguards personal data.
In terms of the EU AI Act, deepassist connect assesses the risk level of AI applications, ensuring higher-risk uses meet stricter requirements. It provides clear documentation and information about the AI systems used, including purpose, functionality, and data sources. The platform enables and encourages human-in-the-loop controls to oversee AI decisions, reducing risks of automated harm. It focuses on ensuring the reliability and accuracy of AI models to prevent bias, discrimination, and unintended consequences. The platform supports compliance reporting and monitoring features to help organizations meet legal obligations under the AI Act.
Deepassist connect also implements Explainable AI (XAI) techniques to foster trust and accountability in AI-powered customer service automation. The platform offers features that explain AI-driven decisions and actions in understandable terms to customers and operators. It provides visualizations, confidence scores, and rationale for automated responses or process steps. By making AI behavior transparent and interpretable, it helps build user trust and supports regulatory disclosure requirements. The platform enables users to question or contest AI-driven outcomes, enhancing accountability and continuous improvement.
In essence, deepassist connect integrates strong data privacy and security features aligned with GDPR, meets transparency and risk mitigation requirements of the EU AI Act, and implements Explainable AI techniques to foster trust and accountability in AI-powered customer service automation. This makes it a compliant and responsible platform suited for the evolving regulatory landscape in Europe.
Deepassist connect is designed for industries with high standards for AI security and data processing, such as insurance, utilities, finance, and housing. The platform enables the flexible automation of complex service processes and allows for intervention and adjustments at any time. By prioritizing responsibility and maximum control, deepassist connect technology aims to be a key factor in achieving sustainable customer satisfaction and long-term competitiveness in customer service.
The deepassist connect platform, with its focus on data privacy, security, and explainable AI, is a suitable solution for industries with high standards such as finance and technology, following the evolving regulatory landscape in Europe. The platform's ability to ensure personal data is processed lawfully, accurately manage risks as per the EU AI Act, and provide transparent AI-driven decisions makes it a key factor in achieving sustainable customer satisfaction and long-term competitiveness in these sectors.
