Flagship customer service of Socfund set to commence operations in Biosk
The Social Fund office in Biysk, Altai region, is set to undergo a significant transformation starting September 1, 2025. The office, located at ul. Voyenov-Internatsionalistov, 72/1, will transition to a flagship format as part of a pilot project to create new-type client service offices.
This initiative aims to modernise and improve the delivery of social services, integrating digital technologies and enhancing accessibility for all citizens. The flagship office will provide one-stop services for multiple social supports, including pension, social payments, maternity capital, and online application submissions.
To cater to the needs of its users, the office will offer consultations on these topics, with extended hours available on Saturdays. The extended work schedule is exclusive to the Biysk office in the Altai region. Other regional client service offices of the Social Fund branch will continue to operate as usual.
The flagship office in Biysk will also be equipped with facilities for people with disabilities, ensuring an inclusive environment. These facilities include a ramp, a staff call button, Braille signs, and visual aids.
For those seeking assistance, appointments can be made through the official website or by visiting the office in person. Additionally, the regional contact center for insurers can be reached at 8 (3852) 39-98-88, while the unified contact center for citizen interaction can be reached at 8 800 100 0001 (free of charge). Both contact centres are available Monday through Thursday from 8 AM to 5 PM, and Friday from 8 AM to 4 PM.
As part of this pilot project, the flagship office may test new case management and client interaction models, aiming to provide personalised consultations, particularly for vulnerable groups. However, for authoritative and detailed information on the specific features of the Biysk office pilot project, it is recommended to check official Russian government social protection portals or recent press releases from the Ministry of Labor and Social Protection of the Russian Federation or the Social Fund itself.
- The flagship Social Fund office in Biysk, Altai region, post-transformation on September 1, 2025, will not only handle traditional social services like pension and social payments, but also extend its services to include maternity capital and online application submissions in the context of business and finance.
- To facilitate easier access for all citizens, the newly revamped flagship office in Biysk will offer extended hours on Saturdays, in addition to providing facilities for people with disabilities, such as ramps, staff call buttons, Braille signs, and visual aids, thereby adhering to an inclusive finance and business philosophy.
