Gaming authorities in New Jersey propose stricter regulations for responsible gaming practices
New Jersey Introduces Strict Responsible Gaming Regulations for Online Gambling
The New Jersey Division of Gaming Enforcement (NJDGE) has announced new regulations aimed at addressing problem news and promoting responsible gaming practices within the state's online games operations.
The regulations, revealed by Jamie McKelvey, Assistant Bureau Chief and Responsible Gaming at the NJDGE, were discussed during iDEA Growth's Power Lunch Summit on Player Protection. The new rules establish standards for online gaming and sports betting operators to identify at-risk patrons for problem news behavior.
Each operator is required to maintain a responsible gaming lead to monitor customers and follow 12 points of play criteria. These criteria include a patron accessing the self-exclusion request page, but not completing the self-exclusion process three or more times in a 30-day period, as well as a potential indicator of problem news behavior.
Another potential indicator is a patron making three consecutive increases to any responsible gaming limits offered by the operator without any decreases within a seven-day period. Additionally, a patron's deposits exceeding $10,000 over a 24-hour period, or $100,000 over a 90-day period, are also considered potential indicators.
The regulations also address a patron's time spent logged into the account. An increase of 50% or more during the current week, compared to the prior two-week period, could signal problem news behavior. Similarly, a patron concluding two or more sessions in the same week with an increase in the total number of wagers from the previous session could also be a sign.
If a customer agrees to see a responsible gaming professional, the operator will incur the cost of counseling. Customers still exhibiting signs of problem news after phase three intervention will have their accounts closed and referred to available problem news resources.
The regulations mandate online gaming operators to set a standard for when customers require intervention for problem news. If a player triggers any of the 12 criteria, they could potentially be added to the state's at-risk patron list. Customers can be removed from the at-risk list if they fail to trigger any of the criteria for at-risk patrons for 180 days following their due diligence review and their present activity does not exhibit any potential problem news behavior.
The NJDGE will accept public comments on the proposed regulations until November 14. The responsible authorities for implementing the new regulations will be tasked with enforcing compliance, monitoring adherence to responsible gaming measures, and ensuring operators provide tools and support to help players manage their gaming behavior, such as setting limits and access to help organizations before news problems escalate.
The regulations aim to provide specific requirements regarding what constitutes problem news and ensure specific assistance is provided to those patrons who require or desire it. The regulations, if approved, will help address the burgeoning need to support responsible gaming awareness and practices in New Jersey.
In addition, if placed on the state's at-risk list, operators must provide users with responsible gaming information, resources, and exclude them from certain gaming marketing campaigns and promotions. Any additional triggers identified by the operator or the Division through a Director's Order and notice to the operators are subject to due-diligence review.
Lastly, a patron cancelling withdrawal requests prior to the processing of the withdrawal three times in a 10-day period, or ending two or more gambling/gaming sessions in the same week with a balance of less than $1 remaining in their account, are also potential indicators of problem news behavior.
These new regulations mark a significant step towards promoting responsible gaming and addressing problem news in New Jersey's online games industry.
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