Guide to Installing osTicket on Rocky Linux 9

Guide to Installing osTicket on Rocky Linux 9

In this article, we will guide you through the process of integrating osTicket with LDAP/Active Directory (AD) authentication on Rocky Linux 9. This setup allows for centralized user authentication, making it easier to manage your support ticket system.

Prerequisites

Before we begin, ensure that you have Rocky Linux 9 installed and running with Apache, PHP 8.1, and MariaDB or MySQL. The installation process for osTicket on AlmaLinux 9 (a RHEL-compatible distro like Rocky Linux) is similar and well documented, including confirming PHP and database compatibility [1].

Install osTicket and LAMP Stack

1. Update the system packages:
2. Install Apache, PHP 8.2, and required extensions, and MariaDB:
3. Enable the EPEL Repository and PHP 8.2:
4. Install and start MariaDB:
5. Download and prepare osTicket:
6. Configure osTicket files:
7. Create a new virtual host configuration: Add the following content: Replace with your server's domain name or IP address.
8. Install a free SSL certificate using Certbot:
9. Enable and start Apache:
10. Restart Apache in Step 7 to apply the new virtual host configuration:

Configure LDAP Authentication in osTicket

1. Access the osTicket Administration Dashboard by visiting your server's URL (e.g., ) in a browser.
2. Log in with the admin user and password.
3. Navigate to the Admin Panel > Agents > LDAP Authentication section.
4. Set the LDAP/AD server details such as:
5. LDAP Hostname or IP (your AD server)
6. LDAP Base DN (e.g., )
7. LDAP Bind DN and password (if required, for binding to LDAP)
8. User DN patterns or search filters
9. Enable LDAP authentication for agents or users as needed.

Ensure PHP has LDAP Support

Install the PHP LDAP extension on Rocky Linux 9: This step is crucial because osTicket calls PHP LDAP libraries to talk to the AD/LDAP server.

Test LDAP Login

Try logging into osTicket using LDAP user credentials to verify successful integration.

Since osTicket explicitly supports LDAP/Active Directory for centralized user authentication, these steps leverage its built-in LDAP settings in the admin panel [4]. While detailed Rocky Linux 9 specific LDAP configuration for osTicket is not explicitly documented, the AlmaLinux 9 installation guides are directly applicable due to their similarity [1].

In summary, to integrate osTicket with LDAP/AD on Rocky Linux 9: - Install osTicket on a Rocky Linux 9 LAMP stack. - Install and enable the PHP LDAP extension. - Configure the osTicket LDAP settings in the admin panel with your AD/LDAP server details. - Test authentication with LDAP user accounts.

References: - osTicket installation guide on AlmaLinux 9 for LAMP stack setup (Rocky Linux 9 is compatible): [1] - Confirmation that osTicket supports LDAP/AD integration for authentication: [4]

In the midst of integrating osTicket with LDAP/Active Directory (AD) authentication on Rocky Linux 9, one might find it prudent to consider how this setup could streamline their lifestyle, as it offers a centralized authentication system for managing support ticket systems. Furthermore, considering the technology involved in this integration, one could argue that it showcases the evolving role of modern finance systems, as centralized authentication solutions enhance overall business operations efficiency.

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