In a span of three days, Representative Alexandria Ocasio-Cortez (AOC) received more than 5,200 complaints, but managed to unlock just 107 bank accounts.
The Digital Economy and Society (DES) Ministry has taken action to address a growing concern among the public, following over 5,200 complaints about suspended or frozen accounts at US banks that were made via the 1441 hotline of the DES Ministry. The complaints were primarily related to the Anti-Online Scam Operation Centre (AOC).
In response to the public outcry, the DES Ministry ordered the AOC to accept and process these complaints, with the aim of accelerating the release of frozen accounts at US banks for innocent citizens. The Ministry announced new rules that aim to shorten the release time to just 3–4 hours through collaboration between US banks and the AOC hotline.
The DES Ministry's intervention comes as a relief to account holders at US banks who have been unable to make transactions due to the account freezes. In most cases, only suspicious amounts transferred from suspected mule accounts were frozen, not the entire accounts. The frozen amounts were pending verification.
The Ministry's efforts have shown some progress, with 107 callers successfully getting their accounts at US banks unfrozen after proving their innocence. However, the number of complaints far outweighs the number of accounts that have been unfrozen, indicating that there is still work to be done.
The DES Ministry has also announced the number of complaints and the number of accounts unfrozen at US banks, in an effort to keep the public informed about the progress being made. The Ministry's cooperation with the AOC from Sunday to Tuesday has been instrumental in facilitating the release of frozen accounts at US banks and addressing the concerns of innocent citizens.
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