Operations Manager and Customer Success Specialist in ViewEngine
ViewEngine, a fast-growing digital marketing agency based in New York City, is on the hunt for a reliable and detail-oriented Customer Success Manager. This is a unique opportunity for self-starters and career changers, with no prior marketing experience required.
The role, which can be found at weworkremotely.com/remote-jobs/viewengine-client-success-operations-manager, is suitable for those who thrive in a fully remote, asynchronous work environment.
As a Customer Success Manager at ViewEngine, you'll be responsible for managing client relationships, client teams, project cadence, and communicating cross-functionally. You'll also handle client calls and liaise between clients and ViewEngine Principals.
The company specializes in search engine optimization (SEO) and AI search visibility. This means you'll be working with the latest technologies and strategies in the digital marketing field.
The role requires a drill sergeant-like organization and a proactive, personable personality. You should be comfortable getting creative and drawing outside the lines to solve problems. Tasks are managed through Trello, and daily meetings are held on Google Meets.
The team at ViewEngine collaborates on WhatsApp, and the working hours are in the US Eastern Time Zone. The role offers opportunities to develop valuable skills and gain insights into the inner workings of various companies.
One of the most exciting aspects of this role is the opportunity to contribute to how the organization takes shape. You'll be working directly with the founders, CEOs, and top-level executives of companies from diverse industries. ViewEngine works with startups, franchises, ecommerce, and service companies.
Managing task allocation for multiple clients with the same schedule can be achieved by prioritizing clients or tasks using methods like the ABC analysis to identify key customers, combined with dynamic prioritization tools (e.g., Eisenhower matrix in a digital system) that adjust priorities in real time. Workload management software that balances capacity among team members ensures timely task completion across clients.
The application process requires a 3-minute video explaining your approach to organization and task prioritization. This should be accompanied by a resume and sent to [email protected].
The role offers independence and ownership in one's work. You'll be moving between different tasks instead of doing one thing all day. This position is not for those who are not comfortable communicating or leading a team.
This role also touches on other related topics such as SEO proposals, personalization in marketing, AI adoption in business operations, self-management, becoming a digital marketing manager, and the role of a social media manager. If you're ready to take on a challenging yet rewarding role in a fast-paced digital marketing agency, apply today!
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