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Managing Your Piano Subscription and Data Privacy
Piano, a leading provider of digital subscription management services, offers users several ways to manage or cancel their subscriptions. This can be done through the user management system, customer service channels, or by transitioning to Piano's latest User Management API if necessary.
For organisational admins, Piano's User Management API allows for listing, creating, suspending, or deleting users, thereby facilitating subscription and user access management. However, it's important to note that the older User Management API v1 is set to be discontinued by November 30, 2025, so transitioning to the new API is recommended for continuity.
Regarding data privacy, Piano and associated organisations comply with the General Data Protection Regulation (GDPR) for users outside the European Economic Area (EEA). They ensure there is a lawful basis for data transfer and use appropriate safeguards, such as EU Commission-approved Standard Contractual Clauses (model clauses), to maintain an adequate level of data protection.
Entities processing data jointly with Piano are considered Joint Controllers and share responsibilities under GDPR. For customers outside the EEA, data transfer policies include contractual restrictions and technical measures to ensure security and compliance with applicable data protection laws.
Upon termination or cancellation of services, data held by Piano typically remains stored for a specific grace period (e.g., 60 days) allowing data retrieval or reactivation. After this period, data is securely destroyed. Early removal requests may be accommodated by contacting a designated privacy email or representative, often providing the data in a transferable format such as CSV before deletion.
Piano maintains strong security measures to protect user data throughout the service lifecycle. These measures include security certifications (such as ISO27001), access controls (Role-Based Access Control, or RBAC), multi-factor authentication (MFA), and encrypted hosting environments.
It's also worth noting that Piano's service may create and enrich usage profiles based on cookie IDs. Your consent allows for the transfer of personal data to third countries, including the USA, in accordance with Art 49 (1) (a) GDPR. This data processing may extend outside the European Economic Area (EEA).
If you have a contentpass subscription, you can manage or cancel it via Piano's external subscription service. You can withdraw your consent at any time via the "Revoke Tracking" link in the footer of the offering. For more details on data processing, refer to the privacy policy and privacy statement in the footer of the offering.
What industry could Piano's User Management API potentially be useful in beyond just the piano digital subscription service? For instance, it could be valuable in various sectors such as finance, transportation, or even the automotive industry.
境外ユーザー向けに、データ保護법、General Data Protection Regulation (GDPR) を遵守するPianoは、パーソナルデータの転Sender 第49条第1項第aのGDPRにより許可されている条件で、third countries（ includng the USA）にデータを転送します。これにより、広告IDに基づくプロファイルの作成や拡充が行われる可能性があるということです。このデータ処理は、 european Economic Area (EEA) を超える場所で行われる可能性があります。
