Presenting Agentic Solutions, available exclusively on our platform
**New Agentic Solutions Transform Enterprise Automation**
In a groundbreaking development, a leading technology company has unveiled four innovative Agentic Solutions designed to revolutionize automation across Finance & Accounting (Accounts Payable), Global Customer Support, Customer Onboarding in Banking (KYC), and Revenue Cycle Management in Healthcare (RCM). These solutions leverage pre-trained AI agents, GenAI-powered Document Automation, agentic orchestration, and human-agent collaboration.
### Key Features of Agentic Solutions
The new Agentic Solutions boast several key features that set them apart from traditional automation tools. These include autonomous decision-making, seamless integration, continuous learning and improvement, parallel processing and elasticity, personalization and context awareness, and real-time adaptability.
Autonomous decision-making allows AI systems to analyse situations, make intelligent choices, and adapt their actions in real time without human intervention. This capability enables automation beyond rigid rule-based processes, handling exceptions and evolving scenarios flexibly.
Seamless integration ensures these solutions can smoothly embed into existing IT and enterprise systems, including CRM, compliance frameworks, and industry-specific databases.
Continuous learning and improvement enable agents to learn from ongoing experiences, data patterns, and outcomes to improve accuracy, efficiency, and decision quality over time. This self-improving capability supports continuous process optimization.
Parallel processing and elasticity allow agents to perform multiple steps concurrently and dynamically scale their execution capacity based on workload demand, making operations more responsive and elastic.
Personalization and context awareness are crucial in customer-facing domains like support and onboarding. Agents tailor responses and process flows based on individual customer profiles, sentiment, and history, improving user satisfaction and compliance.
Real-time adaptability allows agents to adjust workflows instantly to evolving business conditions or anomalies, such as compliance issues or healthcare claim variances, preventing failures and reducing delays.
### Benefits by Domain
1. **Finance & Accounting (Accounts Payable)** - Automates invoice processing and payment approvals with high accuracy, reducing manual errors and cycle times. - Dynamically adapts process flows to policy changes or exceptions for improved compliance and audit readiness. - Significant cost savings through streamlined operations and fewer manual interventions.
2. **Global Customer Support** - Triage and route customer queries based on complexity and sentiment autonomously, improving response speed and resolution rates. - Craft personalized, context-aware responses by leveraging CRM data and knowledge bases, enhancing customer experience. - Reduce workload on human agents, enabling focus on complex issues.
3. **Customer Onboarding in Banking (KYC)** - Automates collection, verification, and risk assessment of customer identity data while ensuring compliance with KYC/AML regulations. - Monitors ongoing activities for anomalies and compliance breaches in real time; triggers alerts and recommends corrective actions. - Accelerates onboarding timelines and reduces operational risk through autonomous review and decision support.
4. **Revenue Cycle Management in Healthcare (RCM)** - Automates claim submission, error detection, and payment reconciliation processes, reducing denied claims and administrative overhead. - Adjusts workflows based on payer rules and policy updates dynamically to maintain compliance and optimize reimbursements. - Increases operational resilience by rerouting tasks during system outages and managing workload surges elastically.
### Overall Benefits
The Agentic Solutions offer several significant benefits, including enhanced operational agility, improved accuracy and risk mitigation, cost efficiency and scalability, empowered employees, and strengthened compliance and governance.
These solutions provide full visibility into conversational interactions and automation activities, ensuring businesses stay compliant with regulatory and internal policies. Regulatory reviews can be completed 60% faster with AI agents in banking KYC and onboarding teams.
The trials for these Agentic Solutions are now available, offering a self-guided and instantly accessible way to test drive the Finance & Accounting (Accounts Payable), Global Customer Support, Customer Onboarding in Banking (KYC), and Revenue Cycle Management in Healthcare (RCM) solutions. This level of automation provides tangible results that can be measured, delivering immediate value to teams without requiring long IT cycles. CSAT can be improved by customer support centers.
With these new Agentic Solutions, businesses can look forward to a transformative shift, moving from simple robotic automation to autonomous, intelligent agents that embed deeply into enterprise operations, delivering both efficiency and strategic advantage across these critical business functions.
- The new Agentic Solutions, including Document Automation fueled by artificial intelligence, are poised to transform not just one, but multiple industries such as finance and business management by automating critical functions like Accounts Payable, Global Customer Support, Customer Onboarding, and Revenue Cycle Management.
- By leveraging the technology behind these Agentic Solutions, businesses will experience a rise in operational agility, allowing automated processes to adapt to evolving business conditions or anomalies in real-time, promoting efficiency and reducing delays.
- Moreover, the implementation of these Agentic Solutions, with their advanced features like autonomous decision-making, seamless integration, and continual learning and improvement, will lead to significant cost savings, as they eliminate manual errors, streamline operations, and require fewer human interventions.
