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Retail giant Soft Surroundings files for bankruptcy, set to shutter all stores nationwide.

Online and catalog sales of the women's apparel brand will be taken over by Coldwater Creek's rival, following the asset acquisition, facilitating its continued operation.

Women's apparel brand will transition to online and catalog sales, overseen by Coldwater Creek's...
Women's apparel brand will transition to online and catalog sales, overseen by Coldwater Creek's competitor following asset acquisition.

Brief

  • The clothing brand Soft Surroundings recently filed for bankruptcy in the Southern District of Texas's Houston Division, with plans to shutter all 44 stores.
  • Rival Coldwater Creek is set to acquire the company’s assets and continues to sell the brand's apparel and accessories online and through catalogs.
  • Soft Surroundings, which has operations across 24 states, has approximately 646 employees, with most working in retail stores, headquarters, call centers, and a distribution center in Mexico, Missouri. The company has secured a $18 million loan from liquidation consultancy Gordon Brothers.

Insight

Retail giant Soft Surroundings files for bankruptcy, set to shutter all stores nationwide.

Soft Surroundings' closures span the country, as the brand once operated 80 stores before COVID-19. The company encountered struggles to recover after experiencing sales losses and change in market dynamics during the pandemic. Excess inventory from closed stores led to promotional pricing that hurt their profits, draining their liquidity. The company closed 25 stores last year, and all remaining outlets are expected to shut down, with Coldwater Creek aiming to transform the brand into an online-based direct-to-consumer (DTC) business. The retailer’s e-commerce sales accounted for $141.6 million last year, representing 65.4% of overall sales.

The St. Louis-based brand launched its first catalog in 1999 and opened its first store in 2005. Despite these initial successes, the company has experienced financial troubles over the past few months and has been working to strengthen its finances, according to Executive Chair Bridgit Lombard. Soft Surroundings may have encountered growing competition during and after the pandemic, as well as declining sales apparel sales due to inflation and financial pressures that forced consumers to seek off-price stores and promotions.

According to the court documents, Soft Surroundings' restructuring officer, Curt Kroll, attributed the company's financial struggles to macroeconomic conditions, high fixed costs, changes in the competitive landscape, the COVID-19 pandemic, and inflation among other factors.

Background (Enrichment Data)

Similar retailers, such as Joann, a craft store chain, have faced bankruptcy due to factors like declining foot traffic, inflation, and increased online competition[2]. To navigate these challenges, companies like Soft Surroundings could implement strategies such as:

  1. Improving Online Presence: Investing in e-commerce platforms to compete with online retailers.
  2. Streamlining Operations: Reducing operational costs by optimizing supply chains and closing underperforming locations.
  3. Rebranding and Marketing Strategies: Focusing on unique products or services that cater to evolving consumer preferences.
  4. Diversification: Expanding product lines or services to attract a wider customer base.

Without more specific information about Soft Surroundings' situation, these strategies offer potential avenues to adapt to market changes.

  1. The economy, with its breaking points and changing dynamics, has been a major challenge for many businesses, as seen with the recent liquidation of Soft Surroundings.
  2. The finance industry is closely watching the situation, as the retailer's bankruptcy could set a new precedent in the industry, similar to what happened with other companies like Joann.
  3. Amidst the ongoing pandemic, corporations are grappling with numerous issues, including weathering inflation, which has affected consumer spending habits.
  4. AI and research are being leveraged to predict and navigate market trends, as companies strive to adapt to the soft footprint left behind by traditional retail models.
  5. Policy changes could play a significant role in determining the future of industries, especially those heavily reliant on trade and business, as demonstrated by the struggles of Soft Surroundings.
  6. As Coldwater Creek aims to transform Soft Surroundings into an online-based direct-to-consumer business, the role of AI and e-commerce in the retail sector is set to intensify further.
  7. In an environment of economic turbulence, some companies might be forced to reconsider their place in the market, with potentially painful consequences, as Soft Surroundings is now experiencing.
  8. Space, while seemingly unrelated, has become an interesting area of investment for some companies seeking to diversify their portfolios, as demonstrated by the successful ventures of brands such as Richard Branson's Virgin Galactic.
  9. TV networks are increasingly airing business-focused shows, reflecting the public's growing interest in financial matters and the business world.
  10. Efforts to improve companies' finances, such as Soft Surroundings' attempt to secure a loan from a liquidation consultancy, are becoming more common as businesses strive to remain competitive.
  11. In Missouri, where Soft Surroundings' distribution center is located, local businesses are watching the situation closely, hoping to learn from the mistakes and successes of their fellow retailers.

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