SER Group Recognized for IDP Solutions by Gartner's Voice of the Customer
Intelligent Document Processing (IDP) combined with AI agents is revolutionizing document workflows, enabling faster decision-making and enhanced efficiency. SER Group, a leading provider, has been recognized for its exceptional IDP solutions by Gartner's Voice of the Customer report.
IDP, powered by AI agents, can analyze document information, make decisions, and take actions, mimicking human cognitive tasks. Jemena, a utility company, has benefited significantly by reducing invoice duplications and processing thousands of vendor invoices on the same day using document agents. Similarly, Oscaic has saved a substantial 25,000 hours annually by automating its Automated Clearing House (ACH) transaction process with document agents.
IDP's multimodality allows it to merge visual and textual understanding, unlocking document intelligence that text-based models cannot provide. SER Group's IDP solutions support over 150 languages, thanks to Generative AI, catering to diverse industry use cases. This technology ensures over 95% accuracy and continually learns, understanding complex systems and business decisions. Unlike traditional Optical Character Recognition (OCR), IDP understands document structure and employs native machine learning models and Generative AI for complex data extraction.
The future of document automation lies in agentic systems that process data and turn it into action, driving speed, accuracy, and strategic value. SER Group's recognition as the customer choice for IDP solutions underscores the company's commitment to innovation and excellence in intelligent document processing.
