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In the world of Elder Scrolls Online (ESO), your subscription management and cancellation tasks are handled by an external service provider called Piano. This means that if you need to cancel or manage your Contentpass subscription, you'll need to do so through your Piano account or the payment platform linked to Piano, rather than directly on the ESO website.
When it comes to data processing, Piano is responsible for handling your subscription data. It's important to note that your personal data may be transferred to third countries, such as the USA, which could potentially pose privacy risks under the General Data Protection Regulation (GDPR) due to the possibility of US government authorities accessing this data without adequate EU standards of protection.
Your acceptance of Piano's terms and data processing is part of the subscription agreement. To cancel or manage your data, you should follow the processes provided by Piano, which may include rights under GDPR like access, rectification, or erasure of personal data.
Here are some key points to remember:
- Subscription management and cancellation are done through Piano’s external service, not directly on the Elder Scrolls Online website.
- Personal data processing is handled by Piano, including potential transfers to third countries (e.g., USA) with accompanying privacy risks under GDPR.
If you wish to revoke your consent for data processing, you can do so by clicking the "Revoke Tracking" link in the footer of the offer. For more detailed information on data processing, you should consult Piano’s privacy policy and your account management portal on their platform.
Lastly, it's worth mentioning that usage profiles may be created and enriched, based on cookie IDs, and these profiles may be created and enriched, even outside the European Economic Area (EEA). This transfer of data is in accordance with Art 49 Abs. 1 lit. a) GDPR.
[1] The Elder Scrolls Online website mentions the use of Piano as an external service for subscriptions, implying these conditions and the need to manage subscriptions via that external service. [3] More details on data processing can be found in the privacy policy and privacy statement.
- "What about managing my personal-finance data within the Elder Scrolls Online (ESO) game? Just like your Contentpass subscription, it's not handled directly on the ESO website. You'll need to go through the processes provided by Piano, the external service provider."
- "If you're concerned about your personal data transfers and finance under the General Data Protection Regulation (GDPR), remember that your data is handled by Piano, potentially being transferred to third countries like the USA, which could pose privacy risks. To revoke your consent, click the 'Revoke Tracking' link in the footer of the offer."
