The overwhelming influence of business emails remains unchallenged by AI, instant messaging, and other contemporary tools - a fact that hardly shocks me.
In the Digital Jungle, Email Stands Tall as King of Business Communication
In today's connected workplace, a paradox exists: despite having an abundance of tools for collaboration, businesses are more fragmented than ever. Tools such as Notion, Asana, and monday.com, while praised for improving teamwork, often fail to achieve widespread standardization, leading to a communication mess. This complexity frequently forces IT teams to revert to emails as the most dependable method for ensuring consistency across teams and regions.
The latest research from Exclaimer's State of Business Email 2025 report reveals that while communication stacks are expanding, they're still rooted in email. The findings were based on surveys from around 4,000 global IT leaders.
The Undisputed Power of Email
Why, in a world oversaturated with digital conversation, does email reign supreme as a serious communication channel?
Despite our digitally interconnected world, communication is more disjointed than ever. While video conferencing is deemed essential by 89% of global IT leaders, different communication tools tend not to mesh well. Adoption is often irregular, influenced by departmental needs, company size, or maturity, resulting in communication platforms feeling fractured.
Email steps in to save the day, offering that elusive yet essential quality—continuity.
According to the study, nearly half of all internal and external business communication still happens via email, more than any other medium. This controlling factor is particularly important for sensitive or high-stakes messages since email offers traceability, permanence, and professional clarity.
Vicky Wills, the Chief Technology Officer at Exclaimer, commented, "We've never had more ways to connect and collaborate at work, but email remains the backbone of business communication."
"As new tools emerge, the challenge for IT leaders isn't just picking platforms. It's making sure they're implemented strategically. That's how we build communication environments that are clear, connected, and fit for the future."
IT, HR, customer success, and finance departments are among those still heavily relying on email, as these roles demand precision, traceability, and structured messaging, aspects that instant messaging platforms often lack.
While instant messaging has its place in the modern business world, it tends to be used for speedy, informal chats. Email handles the tasks that need to be organized, documented, and reviewed.
This makes email especially important for small and mid-sized businesses seeking to streamline communication while keeping an oversight.
Tools Worth Checking Out
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As the saying goes, the more things change, the more they stay the same. In the realm of business communication, this rings true for the enduring presence of email.
- In the realm of business communication, email remains the backbone, especially for departments like IT, HR, customer success, and finance, which require precision, traceability, and structured messaging.
- The latest research from Exclaimer's State of Business Email 2025 report reveals that despite the expansion of communication stacks, email continues to dominate as the primary medium for internal and external business communication, handling tasks that need organization, documentation, and review.
